Help with BalanceCare
Only paid and approved users can log into BalanceCare. Please check with your practice administrator for your login details or email info@zibrio.com if you would like to find out more about our clinical bundle of services.
NOTE: BalanceCare focuses on a limited number of conditions that are known to affect balance and risk of falling. It is not intended to provide a comprehensive health assessment or replace the expertise of a physician.
How to use BalanceCare
Step 1: Test your patient’s balance
*If any time will elapse between administration of balance test and use of this software, please write down the score so it's not forgotten. The scale does not store scores.
NOTE: For a valid Stability score, the user must adhere to the recommended testing protocol and the Stability scale must be on a flat, level, uncarpeted surface.
Step 2: Fill out the software questions
You can press ‘back’ to check or modify your patient’s information.
Step 3: Save your Report
Review the physician recommendations and add any relevant notes to the Notes field. Only use the notes field is to advise patients about follow-on care, not forany identifying personal health information.
Then click on the “Save HP report as PDF” button to keep a record of it. This can be added to your EHR as an attachment to the patient record.
Step 4: Generate the Patient Report
Click on “Generate Report”. This will add your notes to the Patient Report.
Step 5: Save the Patient Report
Click on “Save Patient Report as PDF”
Step 6: Print the Patient Report
Print a copy for your patient to take home, or email it to them.
You can print by pressing Ctrl+P or File> Print.
New Entry
To test another patient, click “New Entry”. If you did not save the PDF of the previous patient, you need to redo the process.
BalanceCare is compatible with the following browsers:
Internet Explorer: 9+
Firefox: 4+
MS Edge: All versions
Chrome: 19+ and Chrome for Mobile: All Versions
Safari for macOS 6+ and Safari for iOS: 6+
Opera: 12.1+ , Opera Mobile: 12.1+, and Opera Mini: All Versions
Android's Default Browser: 4.1+
All Other Android Browser Engines (including Baidu, Samsung, QQ Browser, etc.): All Versions
FAQ’s
Q: What if I’m new to the practice? How do I get a login?
A: Please ask your account administrator to notify us at support@zibrio.com to get you assigned to BalanceCare for your practice.
Q: What if a patient can’t stand unsupported for 60 seconds?
A: If a patient cannot stand unsupported for the full duration of the test, you should mark it as a failed test. It would be helpful to also describe this in the patient notes field. For example “operator had to support patient half way through test. This puts the patient at high risk for falling.”
Q: What if the patient has a walker or assistive device?
A: Many brands of walkers are able to be used to help the patient up onto the scale. From there they should steady themselves and then follow the test protocol. If a patient cannot stand unsupported for the whole test, it should be marked as a failed test.
Q: What if I forgot to save the report?
A: Please answer the questions again and make a new report. BalanceCare does not store data.
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